Snap Integrated Services Limited ("Snap Integrated Services Limited,” “we,” “us,” “our”) provides a platform that connects users with logistics providers for the transportation and delivery of goods, enabling users to request, track, and manage logistics services through our platform (“Services”). Transparency, accountability, and respect for your privacy are core to our values, and we are committed to ensuring the responsible handling of your personal information. Personal information includes unique information or aggregated data which, when processed with other information, can identify you as a living individual. We encourage you to read this privacy notice ("Notice") carefully to understand your rights and our commitments regarding the management of your data, in addition to our Terms of Use. Should you have any questions about this document or our practices, please reach out to us at customerservice@snapng.com.
This Notice is subject to change and periodic review in response to legal requirements, operational needs, or changes in our business practices. Any revisions to this Notice will be approved by the authorized officers.
We primarily collect information about you to enable us to:
You accept this privacy notice when you click on the “accept” button to opt in and use our platform, Services, features, technologies, or functions offered on our website and digital platforms, or when you visit any of our offices for official or non-official purposes. If you wish to opt out, you may do so by contacting us at hello@snapintegratedservices.com. This privacy notice governs the use of Snap Integrated Services Limited Services, and if you do not consent to us processing your data, you may not use our Services.
We collect information directly from you, automatically through your use of our platform, and, in some cases, from third parties with your authorization.When you complete a form, request a logistics service, contact customer service, or otherwise engage with us, we collect necessary data to serve your needs effectively.We may also receive information about you from third-party sources and combine it with the data collected directly. Examples include updated contact or payment details and service-related interactions.
We collect only the data essential for creating your account and providing our Services:
1. Personal information such as your name, age, gender, address, location, email address(es), and mobile contact number. We may also collect the name, contact information, and location of third parties you engage with through our Services;
2. Details related to logistics requests, including pick-up and delivery locations, times, and other logistics preferences;
3. Information about the devices you use to access our platform, including operating systems, device identifiers, mobile network, and Wi-Fi information;
4. Payment information for services facilitated by us, including credit card details and other related transaction data;
5. Information about your interaction with logistics providers or other third parties linked to the Services;
6. Details about your participation in any loyalty programs or promotions linked to our Services;
7. Information from social media platforms or other services if you choose to interact with us through these channels;
8. Delivery addresses and preferences for logistics services;
9. If you participate in optional surveys, we may collect demographic details like age, marital status, profession, and income.
We use your personal information to offer you an efficient, secure, and personalized experience. Specifically, we may use your data to:
1. facilitate the provision of our logistics-hailing Services;
2. communicate with you regarding service updates or delivery tracking information;
3. inform you of relevant products, promotions, or service updates;
4. enhance the safety and security of users and service providers;
5. provide customer service and address any inquiries or complaints;
6. conduct market research and surveys to improve our platform and offerings;
7. manage promotional campaigns, advertisements, and marketing activities;
8. comply with legal obligations or protect our rights during legal proceedings;
9. enable seamless communication between users and logistics providers;
10. authenticate users and service providers;
11. prevent, detect, and investigate fraudulent activities or illegal behavior;
12. facilitate payment processing for logistics services arranged through our platform;
13. handle disputes, complaints, or service-related concerns;
14. comply with regulatory reporting requirements or cooperate with law enforcement agencies;
15. use or disclose your information as otherwise authorized by law;
16. contact you through your provided phone number, email, or other channels when necessary.
At times, we may offer third-party services or products via our platform. These third-party websites or services have independent privacy policies, and we are not responsible for the practices of those entities. Nonetheless, we aim to maintain the integrity of our platform and encourage feedback about any third-party services encountered.
We may request access to your location to provide logistics-hailing Services. Location services must be enabled to allow us to find and connect you with nearby logistics providers. You may update your location settings at any time. We may collect location data through your device’s IP address, GPS, and other sensors to help us recommend relevant services. We also gather metadata from your device for logistics optimization, such as Wi-Fi connectivity data and GPS location in relation to nearby networks.
Our platform enables users to communicate with logistics providers through anonymous calls or messages during service requests. Snap Integrated Services Limited may record these communications (both voice and text) for safety, monitoring, quality assurance, fraud prevention, and service improvement. By using this feature, you consent to the recording and analysis of such communications as described in this Privacy Notice.
Snap Integrated Services Limited may use social media platforms like Facebook and Twitter to share information or engage with users. We encourage you to review any terms and privacy policies associated with these third-party platforms, as their use of your personal information may differ from ours. We recommend that you keep your personal information confidential and use private communication methods when necessary.
We may occasionally invite you to participate in surveys to help us improve our Services. If you choose to respond, we may collect demographic data, such as age, marital status, profession, and income. Any sensitive information shared in these surveys will be handled in accordance with this Privacy Notice.
Snap Integrated Services Limited will not sell or rent your personal information to third parties. However, we may disclose your information:
for any of the reasons outlined in section 7 above and purposes reasonably expected by you;
to related corporate entities, business partners, service providers, or vendors who help us provide our Services, including logistics providers, payment processors, and customer support services. These entities may be located overseas.